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Destination brand loyalty


Loyalty is a path.
The first step is learning how to be acquainted with your customers, to offer customized promotions and services and an effective reward system.

We want to walk with you along this path, step by step, to build a solid and lasting relationship with your costumers.

1. ENGAGEMENT STRATEGY

We design with you a loyalty program that starts from your goals, your customers needs and the channels that can be activated.

2. CUSTOMER EXPERIENCE

We create a consistent and engaging experience across all touchpoints.

3. TECHNICAL SOLUTIONS

We develop solutions that can monitor and map customer behavior and respond in real time to its actions.

4. MEASURING

We define the KPIs of your loyalty plan and constantly monitor them.

5. TRANSVERSALITY

We structure the program that can and should be shared by the entire company, in order to maximize investment and to ensure a smooth experience for all consumers.

THE VIRTUOUS CIRCLE OF CUSTOMER LOYALTY

The more you know your customers, the more you will respond to their needs.
The more you respond to their needs, the closer they will get to your brand.
The closer they get to your brand, the more you will know them.

loyalty

WHAT GOALS DO YOU WANT TO ACHIEVE?

Thanks to our platform, you can measure the efficiency of your program, day by day.

Here’s some results obtained from clients that have used our loyalty platforms:

+26%

average bill

+30%

opening rate

of DEM with personalized coupons and a 12% redemption in store (with a 0% unsubscribing rate)

+50%

browsing time

of people on online platforms compared to the pre- loyalty program period


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